Shipping policy

Shipping Locations

RUHE currently ships across the United Arab Emirates.
International shipping may be available for selected countries and will be displayed at checkout if applicable.

Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • UAE Delivery: 2–5 business days

  • International Delivery (if applicable): 7–14 business days

Delivery times may vary depending on location, courier partner, weather conditions, or customs clearance.

Shipping Charges

  • Shipping charges (if any) are calculated at checkout.

  • Any promotional free-shipping offers will be clearly mentioned on the website.

Order Tracking

Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (if available).

Delays & Exceptions

RUHE is not responsible for delays caused by:

  • Courier service issues

  • Customs clearance (international orders)

  • Incorrect or incomplete shipping addresses provided by the customer

  • Force majeure events (natural disasters, strikes, etc.)

Incorrect Address

  • Customers are responsible for providing accurate delivery information.

  • RUHE will not be liable for orders delayed, lost, or returned due to incorrect address details.

Damaged or Missing Orders

  • If your order arrives damaged or incorrect, please contact us within 24 hours of delivery.

  • Provide clear unboxing photos/videos for verification.

  • Claims reported after 24 hours may not be eligible for replacement or refund.

Contact Us

For shipping-related queries, reach out to us at:

📧 support@ruheparfums.com
📞 +971 50 270 6554