Refund policy

Due to the nature of perfumes and personal care products, refunds are strictly limited.

👉 Refunds are issued ONLY if the product is received damaged.

No refunds will be provided for:

  • Change of mind

  • Liking or disliking the fragrance

  • Used or opened products

  • Incorrect orders placed by the customer

Damaged Product Policy

If you receive a damaged product:

  • You must contact us within 24 hours of delivery

  • Clear unboxing photos or videos are mandatory

  • The product must be unused and in original packaging

Requests made after 24 hours or without proper proof will not be eligible for a refund.

Refund Process

  • Once the damage is verified, the refund will be approved.

  • Refunds will be processed to the original payment method.

  • Processing time may vary depending on the payment provider.

Important Notes

  • RUHE reserves the right to reject refund requests that do not meet the above conditions.

  • Minor packaging imperfections that do not affect the product will not be considered as damage.

Contact Us

For refund-related assistance, please contact:

📧 support@ruheparfums.com
📞 +971 50 270 6554